01 ————

UK DELIVERY

Orders placed before 1pm Monday to Friday are normally dispatched the same working day, subject to payment confirmation, stock availability and any required order verification.

In-stock orders placed after 1pm, on weekends or on UK bank holidays are normally dispatched on the next working day, subject to payment confirmation and any required order verification.

Pre-orders and mixed orders: Orders containing pre-order items are dispatched once all items are available. If you would like in-stock items sent sooner, please place separate orders. Delivery charges apply to each order separately.

02 ————

DELIVERY SERVICE

All UK orders are sent using Royal Mail Tracked 24.

Tracking information will be sent to the email address used when placing your order once your parcel has been dispatched.

Royal Mail Tracked 24 is an estimated next-working-day service, but delivery times are not guaranteed.

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FREE DELIVERY

Free Royal Mail Tracked 24 delivery is available on orders of £75 or more after discounts have been applied.

Royal Mail Tracked 24 delivery costs £4.99 for orders below £75 after discounts have been applied.

04 ————

PACKAGING

Orders are packed securely in plain, discreet outer packaging with no external reference to the products inside.

Research materials are packaged appropriately to protect them during normal transit.

05 ————

TRACKING

Once your order has been dispatched, you will receive tracking details so you can follow its progress through Royal Mail.

Please allow a short period after dispatch for tracking information to become active.

06 ————

LOST PARCELS

If your parcel appears to be lost in transit, please contact us at support@itshavoc.co.

We will investigate the shipment with Royal Mail and, where a parcel is confirmed as lost, arrange a replacement or refund as appropriate.

07 ————

DAMAGED DELIVERIES

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photographs of the packaging and affected products.

We will investigate and arrange an appropriate resolution.

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INCORRECT DELIVERY DETAILS

Customers are responsible for ensuring that delivery details are correct before placing an order.

If an order is returned because of an incorrect or incomplete address, refusal of delivery or failure to collect the parcel, additional postage charges may apply before the order can be resent.

09 ————

INTERNATIONAL DELIVERY

Havoc Labs currently ships within the United Kingdom only.

International delivery may be introduced in the future.

10 ————

CONTACT

For shipping or tracking enquiries:

Havoc Labs
Email: support@itshavoc.co