01 ————

INFORMATION WE COLLECT

We may collect:

• your name, email and phone number
• billing and delivery details
• order and account information
• payment confirmation details
• messages you send us
• IP address, device/browser information and cookie data

We do not store your full card details or online banking login details.

02 ————

HOW WE USE YOUR INFORMATION

We use your information to:

• process and fulfil orders
• take and verify payments
• arrange delivery
• manage customer accounts
• provide customer support
• prevent fraud and maintain website security
• comply with legal and accounting obligations
• send marketing where you have chosen to receive it

We process personal information where necessary to fulfil a contract, comply with legal obligations, pursue legitimate business interests or where you have given consent.

03 ————

SHARING YOUR INFORMATION

We may share information with trusted third parties where necessary, including:

• payment providers
• banks and Open Banking providers
• couriers
• website hosting and ecommerce services
• email and analytics providers
• accountants or professional advisers
• authorities where required by law

We do not sell your personal information.

04 ————

PAYMENTS

Payments are handled by independent payment providers.
Havoc Labs does not receive or store your full card details or online banking credentials.

05 ————

COOKIES

We use cookies to operate the website, basket and checkout, remember preferences and understand how the site is used.
Where required, non-essential cookies will only be used with your consent.

06 ————

DATA RETENTION

We keep personal information only for as long as necessary.
Order and accounting records may be retained for up to six years where required for legal, tax or accounting purposes.

07 ————

YOUR RIGHTS

Under UK data protection law, you may have the right to:

• access your personal information
• correct inaccurate information
• request deletion
• restrict or object to certain processing
• request data portability
• withdraw consent where applicable

To make a request, contact us using the email below.

08 ————

CONTACT

Havoc Labs
Email: support@itshavoc.co

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO).